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Privacy Policy

Being a data controller, Winwin is obliged to process personal data under gambling regulations so that customers can participate in gambling and betting activities. The Privacy Policy document explains how we process personal information and collect it from our customers.

Those customers who have any questions about the privacy policy or how we process data can send them to our email. 

By creating an account with the bookmaker, you confirm that you accept our privacy policy. If you don’t agree with our privacy policy or don’t want to provide us with your personal information, you should avoid registering on the website.

The Privacy Policy document is an agreement between Winwin and its customers. We reserve the right to make amendments to this document from time to time. We will do our best to notify our customers about all the changes that were made to the document. However, we also recommend that our users regularly visit Privacy Policy to check if any changes have been made. If you continue to use the website, you agree with the updated Privacy Policy document.

Information We Collect

In order to identify our customers as well as to work in compliance with gambling regulations, Winwin collects players’ information. The data that we may require from you includes (but is not limited to):

  • All information that players shall provide when they fill in the required fields in the personal account. It may include age, country of residence, email, phone number, etc.;
  • All communications that were made by the customer with our services via online chat, email, or any other contact methods;
  • Players transaction history, including all deposits and withdrawals made throughout their gambling and betting activities at Winwin;
  • Website login and other data that may include but not limited to, traffic data, geolocation, browser and device information and other sets of data that are recorded on the website;
  • Any documents that confirm your identity that we request to complete a verification process. This may also include documents and information related to your payment methods that you are using to deposit and withdraw funds;
  • Survey and customer assessment data. Such surveys and assessments are conducted for us to be able to improve our services.

How We Use Customers’ Personal Information

To provide services to our customers in compliance with gambling regulations, we collect information from them. Such information collection is made for the following purposes:

  • To be able to process all players’ bets and financial transactions. This includes transactions that are made with payment systems and credit/debit cards;
  • To provide our customers with gambling and betting services that they are looking for when they create accounts on our website;
  • To render customer support to our players. This may include setting up of the account and managing it;
  • To identify players and conduct the verification process;
  • To provide our customers with promotional offers or deliver bonus information from the third-party business partners. Such information will be demonstrated to our customers upon their consent only;
  • To be able to work in compliance with regulations, anti-money laundering and combating the financing of terrorism policies;
  • To monitor and investigate cases related to fraud activities, terms abuse and other illegal activities;
  • To analyze customers trends and conduct market studies;
  • To research and receive statistical information about customers’ behavior and interests.

Marketing Communication

Winwin may use personal information that includes electronic mail, a phone number, and others to provide customers with its promotional offers and services, unless players choose not to receive them. Such promotional offers may include both information about marketing products from the website’s administration and data coming from third-party business partners, including software providers.

To cancel receiving such promotional offers, you can go to your personal account and opt for appropriate settings, or simply contact the Winwin administration.

Keep in mind that by accepting any prizes from contests, you agree that your name or nickname will be used by Winwin for promotional purposes without additional compensation, except in cases where such usage is prohibited by law.

Collecting Personal Information

Winwin does not collect personal information about its customers without their knowledge. However, in some cases, the website collects some pieces of information automatically as customers interact with its services.

Winwin has the right to collect personal information from online vendors and service providers, including companies working in the fraud prevention field. In addition, the website reserves the right to involve services and third-party organizations to provide customers with appropriate technical support, including but not limited to cases where such support is required to process financial transactions.

Please be aware that Winwin may have access to the information that you may provide to such third-party organizations and vendors. We use this information with all the necessary safeguards as stipulated in the Privacy Policy document. The information that we collect from you cannot be disclosed to any third-party until Winwin is obliged to provide such information or upon your consent. Winwin takes all the necessary steps to ensure that third-party organizations take all the necessary measures to protect your personal information.

Data Recipients

Some information provided by our customers can be passed on to our partners and third-party organizations. Such organisations may include, but are not limited to, our parent companies, subsidiaries, and other companies that carry business with Winwin under agreements. Data processing may be done by third-party companies that will fulfill our data processing needs.

Employees of the company, more specifically the Data Protection Officer, Money Laundering Officer, Payments and Anti-Fraud Analysts, Customer Support Agents, Customer Retention Team Members, VIP Player Managers, and other selected employees, have access to the customers’ personal information in order to execute their duties or provide players with all the necessary support.

All the employees who have access to the data or are responsible for its processing have signed all the necessary agreements with the company to respect privacy pursuant to gaming, data protection, and privacy legislation.

To provide our customers with appropriate service, the company reserves the right to transfer information from one country to another within the European Union and European Free Trade Association countries to companies that may be outside the European Union. You acknowledge that your personal information may be processed in such countries. 

Disclosing Data to Third Parties

Winwin does not sell or rent players’ personal data to any third-party organization. Personal data may be disclosed, however, to third-party organizations if required by law. This may happen in the event that such information is required by regulatory authorities or law enforcement organizations, if we believe that such disclosure may help us protect the interests of the bookmaker, other customers, or a third party.

Reasons for disclosing personal data:

  • Winwin is obliged to disclose players’ personal information by law;
  • The website is required to share players’ personal information with payment systems to conduct payments;
  • Winwin provides customers’ private information as required by regulatory authorities;
  • The company believes that by disclosing customers’ personal information, it will take all the necessary steps to protect its interests or the interests of other players;
  • The information can be disclosed if the marketing service requires it to carry out its tasks;
  • Winwin can disclose players’ information to any other organization after receiving users’ consent.

Winwin uses third-party processors to work with personal data. Such companies provides hosting and operating services as well as analytics, email newsletter services, etc. The company ensures that data transfer and processing are done in compliance with Data Processing Legislation. 

The bookmaker also includes social media features that are provided by third-party organizations, including Meta, X, or others. Data processing on such platforms is governed by their privacy policies.

Winwin provides customers’ private data to any new businesses it acquires. This is also relevant in cases where the company undergoes any changes or merges. We are going to inform our customers about such changes.

Please be informed that the content on the website may link to third-party organizations. The website takes no responsibility for such third-party content.

Data Retention

Our customers have the right to close their accounts at any time, as stipulated in our terms and conditions. However, personal information will be retained on the website for as long as required by law. In this case, the information may only be used if it is required by authorities regarding financial or fiscal records, money laundering, fraud, and other illegal activities.

Data Security

By collecting and storing your data, Winwin is bound by strict rules on the protection of personal information. 

We undertake all the necessary steps to protect players’ personal data and respect their privacy. We take all reasonable precautions to ensure that the data collected by the website is safe.

Players’ accounts can be accessed with players’ unique IDs only. In order to increase the safety of the account, the customer is recommended to set up two-factor authentication. Keep in mind that you are responsible for keeping your login and password. 

Contact Winwin

Players can contact the Winwin administration in regard to this document in the following cases:

  • Confirm that the data that was provided is accurate;
  • Discover how we process and use personal information;
  • Prohibit future use of the personal information;
  • Update personal information that was changed. Keep in mind that it is illegal to provide us with false data, and you acknowledge all responsibility if you decide to send us false details. We reserve the right to suspend your account in this case until you provide us with true personal information.

Winwin has its own data protection officer whose responsibilities are to monitor the process of collecting and processing information. 

Winwin collects cookies from all users visiting the website. Such information includes your IP address, browser information and the referring website. We may also collect users’ information from third-party organizations and services. We never collect personal information about our customers without their prior consent.

To collect information, Winwin uses cookies and other related tools. Cookies represent small text files that are stored on the user’s computer when they visit the website. They help Winwin improve its services. Find the types of cookies that we collect:

  • Required cookies. We collect data about navigation and functionality of the website;
  • Functional cookies. By collecting this type of data, we can have information about our customers’ selections on the website. With this data, we can make our services more personalized and provide you with better gambling and betting experience;
  • Advertisement. By collecting such information, we can gain insight into the effectiveness of our marketing campaign.

We do not share your personal information with any other organizations. All information about your site visits may be linked with other personal information that you have provided during your interaction with the website.

We work in tight cooperation with third-party services that set cookies on the website to provide services to our customers. By doing this, we tend to improve services by tracking your activities.