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Responsible Gambling

Problems with gambling may lead to mental health diseases and manifest in depression and even suicidal thoughts. They may also be connected to problems in your family, have a negative impact on your work or academic performance, and lead to bankruptcy. 

Gambling should be treated as entertainment only. You should not treat it as a source of income. In some cases, gambling may lead to various problems. We take care of our customers and take all the possible steps to prevent such a negative impact. However, you should be responsible and prevent such manifestations on your own.

Winwin does not allow players who are not of legal age to take part in any activities. We do not attract such players and do not advertise our services. We also do not provide services to mentally vulnerable people. However, we cannot guarantee that our advertising or marketing activities will not reach such people.

If our customers share their computers or mobile devices with such persons, they should ensure they will not have access to our website. Also, players can use Cyber Partol and other types of software to prevent minors or mentally vulnerable persons from playing with our website.

We conduct personal identification to determine the age of our customers so that underraged persons cannot play with the bookmaker. If the check does not allow us to detect your age, we can conduct additional procedures in order to establish it.

If we have any doubts about our customers’ age, we reserve the right to suspend or freeze funds until we receive clear confirmation about the age of the customer. 

We accept players who are 18 years old, but in some jurisdictions, the legal age can be higher. Make sure that you are allowed to place bets or play online casino games.

Winwin customers should make sure that they have legal rights to register on the website.

Our advertising campaigns do not mislead players about the possible outcomes. We inform players about the possibility of winning or their risks. Winwin does not encourage services that promote excessive spending. You can test your gambling addiction by answering the following questions:

  • Have you lost control over your spending?
  • Do you borrow money for gambling or even steal it?
  • Do you spend less time with your family, friends, or relatives?
  • Are you irritated by others’ opinions about your gambling activities?
  • Have you lost interest in your hobbies?
  • Are you feeling depressed without playing online casino games or placing bets?
  • Have you lied to cover your gambling expenses?

If your answer is “Yes” to most of the questions, then you may consider yourself gambling addicted. 

It is never too late to admit that you have a gambling addiction and start fighting it. We always try to support our players with such problems. The following recommendations may help you tackle gambling addiction:

  • Do not treat gambling as a source of financial income;
  • Set a maximum amount of money that you can spend on gambling per day, week, or month;
  • Play with money that you can afford to lose;
  • Do not chase your losses and do not try to win back;
  • Do not gamble after consuming alcohol or drugs, avoid playing when you are depressed.

Customers can set limits on their gambling activities in Winwin. We allow our users to self-exclude themselves or even restrict their gambling activities for a set period of time. Self-excluded accounts will be suspended until the restriction period has expired. Customers will be able to return to gambling activities upon the expiration of the self-exclusion period.

Our customers can request to abolish the self-exclusion period at any time. However, the final decision on such a cancellation rests with Winwin.

You can also set limits on your daily, weekly, or monthly activities. To do that, you should simply contact our support service.

Customers shall refrain from trying to open other accounts during the self-exclusion period. The company will have no financial liabilities and will not be responsible for any losses taken by customers who tried to avoid self-exclusion by such means.